Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company's processes and performance through benchmarking. Focused on best practice across different industries, it offers: *Real-life case studies from a range of businesses to illustrate benchmarking in practice *All the necessary background, definitions, planning considerations and project management tactics *Crucial guidance on how to analyze data, avoid pitfalls and structure reports to achieve the best results.
